This policy covers how Planet Teleinfra Pvt. Ltd. treats personal information that www.URL portal collects and receives, including information related to your past use of products and services of our portal. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number and which is not publicized to any third party.Feel comfortable using our web sites.
– Feel secure submitting information to us.
– Contact us with your questions or concerns about privacy on this site.
– Know that by using our sites you are consenting to the collection of certain data.
– All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site.
Refund & Cancellation policies
– If customer wants to cancel the service before installation, he shall get 100% refund.
– If customer wants to unsubscribe the services after two or three months then he will not get any refund.
– But prior to service being provisioned due to inability of Service Provider / Company to deliver service within agreed period, no charges will be levied to the subscriber.(Standard delivery period is 7 days from the date of clearance of the cheque; paid towards subscription charges.)
– But prior to service being provisioned due to decision of the subscriber, all one time charges such as installation charges, activation charges, transactional charges charged as per online payments made by customer etc will be forfeited
– After service provisioning; all one time, recurring charges will be payable as applicable.
– Any refund , if applicable, will be paid to the subscriber within 15 working days from account termination. Account termination will be done on receipt of CPE in working condition and settlement of all balance outstanding will be carried out in 3 working days & communication would be made to customer through Emails.